Shipping policy

Shipping

Tracking Your Package

Why Isn't My Tracking Number Working?

If you're experiencing issues with your tracking number, it's possible that one of your packages has been separated from the rest of your order. We recommend waiting a few days for all your items to arrive. Should you encounter any inconsistencies, please inform our shipping department so we can assist you. For packages that may have been damaged during transit, please reach out to the carrier directly for resolution.

Scheduling and Delivery Concerns

How Can I Reschedule My Delivery Time with FedEx and DHL?

If you find that the delivery time is inconvenient, refer to the Info Notice you've received. This document often provides options for rescheduling your delivery. You can leave this notice for the delivery driver with further instructions or use the carrier's online platform to make changes to the delivery time or location.

International Shipping

Does Solid Disk Direct Ship Internationally?

Solid Disk Direct handles international shipments utilizing DHL and FedEx International. However, customers are responsible for any customs and duties applicable to their orders.

APO/FPO Addresses

Can I Ship to an APO or FPO Address?

Solid Disk Direct does ship to APO and FPO addresses. However, due to limitations, the delivery time for these orders can range from 5 to 10 working days. We appreciate your understanding and patience.

Contacting Shipping Carriers

How Do I Contact FedEx, DHL, or UPS?

· FedEx: 1-800-463-3339 | FedEx Website

· DHL: 1-800-225-5345 | DHL Website

Free Standard Shipping

What Does Free Standard Shipping Include?

Orders are typically processed within 1-3 days and are delivered within 4-6 business days once processed. Please note that free shipping is not available to Alaska and Hawaii. We partner with FedEx, DHL, and USPS for this service, and deliveries are made between 8 a.m. and 8 p.m. for ground shipments, based on the destination's distance

Shipping Times and Cut-Off

Items ordered before 2pm PST will be shipped on the same day; otherwise, they will be dispatched the following day.

Navigating Your Delivery Choices and Deadlines

When placing an order with Solid Disk Direct, you have an array of shipping options to fit your needs. Here’s a breakdown of each, along with the final order time (PST) to ensure same-day processing:

· Quick Arrival (3-7 Days): Available exclusively in the U.S. Orders must be placed by 2 p.m. PST.

· Speedy 3-Day Transit: Only for U.S. destinations. Make sure to finalize your order by 2 p.m. PST.

· Faster 2-Day Option: For those in a rush, available in the U.S. Final orders must be in by 2 p.m. PST.

· Next-Day Standard: Overnight delivery within the U.S. Orders should be finalized by 2 p.m. PST.

· Priority Next-Day: Want it extra fast? Get it by 10:30 a.m. the next day in the U.S. Confirm your order by 2 p.m. PST.

· Global Deliveries: We offer international shipping through FedEx International and DHL. 2 p.m. PST is the cut-off.

· Military Addresses (APO/FPO): Sent via Registered Mail. Timing can vary.

· Canadian and Puerto Rican Orders: Using FedEx International or DHL with a 2 p.m. PST cut-off.

· Weekend Arrival: Place your order by 12 p.m. PST on Friday for Saturday delivery options.

For special shipping needs beyond these options, please contact our sales department at (872) 253-0966.

Shipping Delays

We do not process or ship orders on weekends or major holidays. While we strive to ship orders the same day, we cannot guarantee this.

Missing Items

If you find an item missing from your order, please contact Solid Disk Direct Shipping Support Staff at (872) 253-0966

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